AI Operations Agent
Resident Communications
Every tenant heard. Every message on record.
Tenant messages arrive at all hours, across text, email, and voicemail. Slow replies drive complaints, bad reviews, and turnover — and scattered threads leave no record when a dispute comes up.
What it handles
Everyday questions
Rent due dates, payment methods, parking, trash schedules, amenity rules, and move-in or move-out steps — answered from your lease terms and house rules.
Notices and reminders
Rent reminders before the due date, late-payment follow-ups, 24-hour entry notices, utility shutoff alerts, and inspection announcements, sent on schedule.
Request intake
Repair requests are captured with photos, unit, location in the home, and access windows, then handed straight to the Maintenance Coordinator.
Lease milestones
Renewal offers 60–90 days out, move-out checklists, and deposit timelines go out automatically so nothing lapses.
How it works
- 01A tenant writes in by text, email, or the portal.
- 02The agent identifies the tenant, unit, and lease, then classifies the message.
- 03Routine questions are answered immediately using your approved policies.
- 04Repairs, payments, and lease matters are routed to the right agent or person.
- 05Every exchange is logged to the unit's history with a timestamp.
What you get
- Replies in minutes instead of hours or days
- A consistent, professional voice across every property
- A searchable record of every tenant conversation
- Fewer calls reaching you at night and on weekends
Where people step in
Disputes, legal notices, fair-housing questions, and anything emotionally sensitive are escalated to your team with the full conversation attached. The agent never makes lease decisions on its own.
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